Fit It For Me - Scheduling a Fitting Appointment - FAQ's

Fit It For Me is our handy service, which lets you buy a selected part, and have it installed by one of our trusted garages.

Our most frequently asked questions from when workshops are open to booking confirmation and more in-between, find your answer below. 

• Each workshop charges its own labour rate, so this can vary from place to place. However, you’ll be able to see what each workshop charges before you create your booking, so you can choose a price that suits you.

• Promotion codes can be added when you view your basket – however, they only apply to the cost of your parts, not to the labour costs of fitting your parts.

• The opening times of the workshops vary, but you can see the opening times of each workshop when you book your fitting.

• You can book in for a Fit It For Me appointment up to 14 days in advance.

• As labour times can vary, we offer AM and PM slots in order to avoid any overlap, so you’re not left waiting for an appointment. Your workshop will let you know when your car is ready to collect.
  
  We are working on introducing hourly slots in the future.

• If you’ve chosen an AM slot, you’ll need to get to the workshop 15 minutes before it opens – you’ll be able to see your workshop’s opening times when you book in for your Fit It For Me appointment. If you’ve chosen a PM slot, you should arrive at your workshop at 11.45AM.
  
  However, if you need to arrive at a more specific time, contact your workshop directly to enquire about a particular slot – they may be able to accommodate your request.

• As we have to send your parts to your chosen workshop, your earliest appointment will be 48 hours from the order date.

• Upon completion of the order, the workshop will need to accept your booking. Once they have accepted the booking the order is placed.
  
  We have a dedicated Customer Service team who will contact the workshop if they have not confirmed the booking within 4 hours.

• Once you’ve chosen a workshop and a slot for your Fit It For Me booking, it’ll be reserved for 30 minutes – so make sure you checkout within this time to secure your spot. If you don’t, you’ll need to go through the Fit It For Me booking service again.

• The workshop should confirm your booking within 4 hours of it being placed, however depending on the circumstances this could be up to 24 hours. If you have not heard after this time, please either message us by clicking on the speech bubble  in the bottom right hand corner or enter your details here and we will get back to you.

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• Once you have received your booking confirmation via email, we will keep you up-to-date with any information regarding the booking where necessary. Any parts purchased for fitting will be sent to your chosen garage in time for your appointment.

• Unfortunately, as the workshops operate independently it can happen that a workshop cannot accept an appointment due to unforeseen circumstances. If this happens we will do our best to work with your chosen workshop to find an alternative arrangement, but this is not always possible. Should this happen, you will be contacted by our dedicated Fit It For Me team and refunded immediately.