Fit It for Me - Attending Fitment Appointment - FAQ's

  • Updated

FIFM

Fit It For Me is our handy service, which lets you buy a selected part, and have it installed by one of our trusted garages.

Our most frequently asked questions from getting your service booked stamped to leaving feedback more in-between, find your answer below. 

  • In most cases, the parts you purchased with your Fit It For Me booking are everything your workshop needs to complete the fitment. However, in exceptional cases, the workshop may require some additional parts, and this could incur additional charges. However, your workshop will alert you to this in advance of your appointment.

    Workshops will have all the tools needed to get the job done – but they might let you know you need to bring along something extra, like your spare key, wheel locking nut key or the code for your alarm or immobiliser.

  • We don’t offer top ups through our Fit It For Me service, but you can contact your workshop directly and ask them if they could do this during your appointment and how much it would cost. You can do this by mentioning this in the additional notes section found on the summary page before checking out, or asking them on the day of the fitting. These extra jobs or services will be charged separately to you by your selected workshop, and costs will vary depending on the workshop you have selected.

  • Unfortunately as the workshops operate independently it can happen that a workshop cannot accept an appointment due to unforeseen circumstances. If this happens we will do our best to work with your chosen workshop to find an alternative arrangement, but this is not always possible. Should this happen, you will be contacted by our customer service department and refunded immediately.

  • You don’t need to stay at the workshop during your fitting appointment. As long as the workshop has been given access to your vehicle you can agree a return time directly with the workshop.

  • Sometimes the workshop will need your keys while they work on your car – you can ask if this is the case when your drop your vehicle off.

  • In most cases this can be done depending on the fitting service you have selected. Please make sure you mention this in the additional notes section found on the summary page before checking out. This message will then be passed onto the workshop allowing them to contact you with any further information.

  • A lot of digital records are only accessible by your vehicle manufacturer – but sometimes, it is possible for a workshop to add to them. To find out more, you’ll have to ask the workshop directly – you can leave this query in your additional notes, or you can find their contact details on your confirmation email.

  • The workshop should definitely be able to provide a full receipt with a cost breakdown of the services they’ve provided. Don’t be afraid to ask them for this at your appointment – but if you’re still having problems requesting one from them, contact our customer service team. Either message us by clicking on the speech bubble ChatLogoIcon2 in the bottom right hand corner or enter your details here and we'll be happy to help.

  • As the fitting was carried out by the workshop independently, it’s down to them to resolve this issue for you. If you feel the workshop hasn’t come to a reasonable agreement, feel free to contact our customer service team. Either message us by clicking on the speech bubble ChatLogoIcon2 in the bottom right hand corner or enter your details here and we'll be happy to help.

  • Issues with the workshop should always be dealt with through the workshop’s team in the first instance, as these are independent garages. However, we’ll be happy to help you with any issues if you’re unable to come to a satisfactory resolution.

  • We’d love to hear any feedback you might have about our service, and that of the workshops, at fifm@eurocarparts.com.

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