Fit It For Me - Contacting your Workshop - FAQ's

  • Updated

FIFM

Fit It For Me is our handy service, which lets you buy a selected part, and have it installed by one of our trusted garages.

Our most frequently asked questions from when workshops are open to booking confirmation and more in-between, find your answer below. 

  • You can find the contact details of your chosen workshop on your confirmation email and on your invoice – and you can also find them on the listing page when you set up your Fit It For Me booking. If you can’t seem to find them, or you’re having trouble getting in touch, either message us by clicking on the speech bubble ChatLogoIcon2 in the bottom right hand corner or enter your details here and we'll be happy to help.

  • When you book in with a workshop, we’ll pass on your email address and contact number so they can get in touch with you about your appointment.

  • Yes, you can leave a note in the additional notes section found on the summary page before checking out. This message will be sent directly to the workshop.

  • As workshops have their own schedules, we only offer AM or PM slots through our booking service – but you can get in touch with the workshop directly to arrange a more specific time for your appointment. Their contact details will be visible during the Fit It For Me checkout process as well as in email notifications

  • As long as you’re happy with the new appointment, there’s no need to worry. However, if you run into any issues when rescheduling your appointment, either message us by clicking on the speech bubble ChatLogoIcon2 in the bottom right hand corner or enter your details here and we'll be happy to help.

  • The workshop shouldn’t make any amends to the price given when booking your slot – if they do contact you directly to advise you of a change in price, contact us as soon as you can.

    Any amendments to quotes of non Fit It For Me services or repairs, which you may have agreed with the workshop directly can change, and should be resolved directly with your selected workshop and mechanic

  • Sometimes the workshop will require some extra parts to complete your Fit It For Me, but they should let you know about this well in advance. If you’re unsure about the extra parts and the cost incurred, don’t hesitate to get in touch with us for some further advice.

  • The workshop should complete everything required for your Fit It For Me on the day of your booking. If they don’t, you’ll need to make sure this is arranged with and completed promptly by the workshop. If you’re having any problems with the workshop, we’re happy to help – either message us by clicking on the speech bubble ChatLogoIcon2 in the bottom right hand corner or enter your details here and we'll be happy to help.

Was this article helpful?

Comments

0 comments

Please sign in to leave a comment.