Our most frequently asked questions from how to select the right part to additional fittings and more in-between, find your answer below.
For information on returning an item please Click Here.
If we have arranged to collect your parcel, you'll be able to track its progress back to us using the tracking number provided when the collection was arranged. If you have arranged your own return, we suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it. We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.
Once we receive your item(s) back, our returns department will inspect the goods. Once our returns department has done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process will be completed within 14 days of confirmed receipt of the goods. When returning your products please remember to include your original invoice and/or your online order reference number, without this, it may delay your refund.
At Euro Car Parts we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item because of damage to the packaging or product. For further information on what to do if you have a damaged product, click here. Please note to validate the damage to either the product or packaging we would require an images to be provided.
We understand that sometimes products can fail before their guarantee period has expired. Whilst this is inconvenient, we will endeavour to make sure your warranty issue is dealt with efficiently.
All the products we sell have a minimum of 12 months warranty (unless otherwise stated), which covers parts which are found faulty through manufacturing defects only. The warranty does not cover wear and tear, willful damage, negligence, tampering of goods, abnormal working conditions, incorrect fitment or ordering of goods, or failure to follow the manufacturer’s instructions.
Any product proved to be faulty by the manufacturer during its respective warranty period will be replaced or refunded.
For Click and Collect orders or any orders purchased directly from a Euro Car Parts branch, you will need to contact the branch directly to assist you further in regards to the warranty procedure.
For online home delivery orders, you can now arrange a warranty return in a few simple steps
Introducing a Quicker Way to Return a Warranty
Start your online surcharge returns journey now Arrange a Warranty Return
We also recommend reading the information on https://www.eurocarparts.com/terms-and-conditions (Section 15)
If you cancel the Contract under clause 5, we will reimburse you all payments received from you, including the costs of delivery (except in the case of supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
If you are returning an unsuitable item for a refund, we will refund the cost of the item only and not the original delivery cost.
Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
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