Easy Ways to Shop - FAQ's

Our most frequently asked questions from collecting in store to what is a surcharge and more in-between, find your answer below. 

• We offer a pay and collect service. This is available on the checkout page. If the product is not available in your local store, there may be a short delay in moving stock to the store or an alternative store in the near vicinity may have stock available sooner.

• At Euro Car Parts we go to great lengths to ensure your shopping experience is as easy and secure as possible. Firstly, you need to know your vehicle information, this can be your vehicle registration number or your make, model, version, and year. Enter your vehicle registration number in the "ENTER YOUR NUMBER PLATE BELOW" section or select your vehicle. Our comprehensive catalogue system will look for the car parts for your selection. Use the Search or the menus to navigate to the part you need. Once you have found a part, check the fitment information to confirm it is the correct part for your vehicle. If in doubt you can either message us by clicking on the speech bubble  in the bottom right hand corner or enter your details here and we will get back to you.

  Help me with Parts
  
  

  Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.

• Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer. Security checks are also made on all transactions, to ensure the authenticity of each card payment. More about safely buying online

• We currently accept the following credit cards on www.eurocarparts.com, - Mastercard, VISA, AMEX, Switch/Maestro, Visa Debit, Delta and Electron. (Please note we do not accept AMEX in our stores at present)

• Depending on the eurocarparts.com site, the currency will either display GBP or Euros. 

• Our headline promotional codes are automatically added to the basket, or you can add a valid promotion code in the Basket.

• Yes. You can use PayPal or PayPal credit to pay for goods. We do not accept cheque or store cards.

• Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

• Some parts may specify a surcharge. A surcharge is a repayable deposit – You pay the full amount initially, when you return your faulty unit we refund the quoted surcharge amount.

• All our online prices include VAT.

• When selecting delivery outside of the UK, VAT is automatically removed prior to payment.

• There is a fitting service available through our Fit it for me  section of our website. This is with independent garages who are local to you.

• Yes, use our store locator to find the phone number of your local store who can help you select the correct parts. You will then be able to reserve and collect your order from the store.

• Prices between stores and online can vary for promotional purposes. To ensure you get the online price in store, please use the Click & Collect service online.

• Yes, we now offer a Price Match Promise. To find out more about our Price Match Promise, click here.

• If we have changed the price of the item you have purchased within 7 days, we will refund the difference, please visit our price match promise.

• If an item is available to order online, then this means the item is in stock. The website will clearly display the status of the stock. However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in-store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock..

• You will receive an automated email to confirm your order has been received and is being processed. Please check your email junk folder in the first instance if you have not received the email.

• Items which are 'Out of Stock' vary in timescales to get them back in stock. To see more information, go to our Further Information in the Delivery information area of our website.