Delivery - FAQ's

Our most frequently asked questions from do we deliver at weekends to delivering outside of the UK and more in-between, find your answer below. 

• We use our network of LKQ Euro Car Parts Stores, DHL, DPD and Royal Mail to send our UK orders.

  Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.

• Please visit our Delivery Info section for full information.

• All our delivery charges are pre-set by the couriers we use, and these charges are displayed when checking out. Some product we sell is classed as oversized, which incurs a surcharge based on the products size and/or weight. 

  Additionally, our courier companies consider some postcodes 'Out of area' and there is an additional charge for these. You can find a list of all out of area postcodes here.

• Please be aware an automated email is sent to the email address supplied when your order was placed. Please check all folders including your spam or junk folder, as the confirmation comes from a no-reply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list..

• If your order is being delivered by one of our carriers (DHL or DPD), you will receive a tracking link via email.  Please check all folders including your spam or junk folder, as the confirmation comes from a no-reply email address. If your order is delivered via our store network, at present we are unable to confirm dispatch via an email confirmation. If you need a dispatch update, you can either message us by clicking on the speech bubble  in the bottom right hand corner or enter your details here and we will get back to you.

  Submit a Request

• Yes, we offer a premium weekend delivery service. Please refer to our delivery services section for full details.

  Premium Saturday delivery	Saturday delivery (07:00 - 19:30hrs)	Delivered Saturday with a 1 Hour delivery slot and Tracking. Public holidays excluded (only applies to orders placed on Friday before 2pm)	£6.99
  Premium Sunday delivery	Sunday delivery (07:00 - 19:30hrs)	Delivered Sunday with a 1 Hour delivery slot and Tracking. Public holidays excluded (only applies to orders placed on Friday before 2pm)	£6.99

• This depends on the size of your items. If your order contains large and/or heavy items, our £14.95 delivery charge is not for a Next Day service, it is an excess charge for a courier company to deliver an oversized parcel.

• We can only offer Next Day on goods we have in stock at our dispatch depot.

• Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

• Yes, we are now able to deliver to BFPO addresses.

  Due to postal restrictions, large car parts and dangerous goods, e.g. exhausts and car batteries cannot be delivered to BFPO addresses. For further information on BFPO, click here

• No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

• Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

  Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

  The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

• Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact our customer service team with your order number and tracking number, via email. We will do our very best to help resolve the matter as quickly as possible.