Easy Ways to Shop - FAQ's

Our most frequently asked questions from collecting in store to what is a surcharge and more in-between, find your answer below. 

• We offer click and collect across our nationwide network of 250+ stores.

  This option is available on the checkout page. If the product is not available, our system will offer you a later collection date, if this is available, or provide an alternative nearby store which may have the product in stock sooner.

• At Euro Car Parts we go to great lengths to ensure your shopping experience is as easy and secure as possible.

  Firstly, you need to know your vehicle information, this can be your vehicle registration number or your make, model, version, and year. These can be entered into the registration search box or you can select your vehicle details using the boxes provided.

  Our comprehensive catalogue system will look for the car parts for your selection, using the vehicle information provided. Use the Search or the menus to navigate to the part you need.

  Once you have found a part, you can check the fitment information to confirm it is the correct part for your vehicle.

  If in doubt you can message us by clicking on the speech bubble on the bottom right hand corner or click the button below to enter your details and we will get back to you.

  Help Me With Parts

   

  Once you have finished shopping, simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the order will be dispatched to you.

  More information can be found on our finding parts for your vehicle article.

• Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server.

  This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer. Security checks are also made on all transactions, to ensure the authenticity of each card payment.

  More information on safely purchasing online can be found on our safe shopping page.

• We currently accept the following credit cards on www.eurocarparts.com, - Mastercard, VISA, AMEX, Switch/Maestro, Visa Debit, Delta and Electron.

  Please note, we don't currently accept AMEX in-store.

• Depending on the eurocarparts.com site you are using, the currency will be displayed in either GBP (£) or Euros (€).
• Our promotional voucher codes can be added in the basket before checkout.
• Yes, you can use PayPal or PayPal credit to pay for goods. We do not accept cheque or store cards.
• Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
• Some parts may specify a surcharge. A surcharge is a repayable deposit – You pay the full amount initially, when you return your old unit, we refund the quoted surcharge amount back to you.
• Yes, all of our online prices include VAT.
• When selecting delivery outside of the United Kingdom, VAT is automatically removed prior to payment.
• Unfortunately not, we are an online only retailer and don't have any facilities for fitting parts.
• Unfortunately not, we don't take orders over the phone for security reasons.

• Prices between stores and online can vary for promotional purposes.

  To ensure you get the online price in store, please use our click & collect service online.

• Yes, we offer a Price Match Promise.

  More information can be found on our Price Match Promise article.

• If we have changed the price of the item you have purchased within 7 days, we will refund the difference.

  More information can be found on our Price Match Promise article.

• If an item is available to order online, then this means the item is in stock. The website will clearly display the status of the stock.

  However, from time to time and particularly with some of our more popular items, due to the high rate of sales online, there may be some discrepancies.

  We will inform you as soon as possible, via email, if a product is out of stock.

• You will receive an automated email to confirm your order has been received and is being processed.

  Please check your email junk folder in the first instance if you have not received the order confirmation email.

• Items which are out of stock have a varied timescale of when they could be back in stock.

  More information can be found on our delivery information page under further information.

• If you look under 25, please bring ID in the form of a valid passport, valid photo driving or provisional driving licence, valid EU national identity card, or a proof of age card bearing the Proof of Age Standards Scheme logo with you when you collect your order.

  Unfortunately, without valid ID confirming your age, we may not be able to provide you with your order.