We are sorry that there is something wrong with your order. Sometimes things go wrong that are unforeseen and mistakes can happen although we try our best to prevent them.
Don't worry though we will try and resolve your issue as quickly as possible.
As you have collected your order from one of our stores, the colleagues in a store will be best placed to help you resolve the problem and able to provide the fastest resolution.
Please call your local store in the first instance to establish how to best rectify the problem.