Amending A Click & Collect Order

If you have chosen to collect your order from a local collection point, but you need to change something on the order or delay its collection, please see the options available to you below.

Unfortunately, we are unable to add products to your order after it has been placed, however you are able to place an additional click & collect order for these items.

• If you have placed a click & collect order online that you will pay for in the store, store colleagues can remove any unwanted products from your order before any payment is taken. They will advise the new total and then take the payment for the order.

• If you have placed a click & collect order that was paid for online, store colleagues can remove any unwanted products from your order. A refund for any products removed will then be processed automatically on our systems back to the original payment method.

  Please note that store colleagues are unable to refund any surplus in store.

Not going to make it to your selected store to collect your order before the collection window expires?

Don't worry, just contact the store and let them know when you will be in to collect the order and they'll hold onto your order until then.

The contact details for the store can be found on your order confirmation email or by using our store locator.

Store Locator