Cancellation

We may be able to cancel your order depending on the product and service that has been selected.

If there is important information missing from a delivery address, such as house number or post code, we may be able to pass this information to the courier prior to them delivering your parcel.

Unfortunately, we are unable to amend the product details of your order once it has been submitted.

Please select from the below for more information

• Unfortunately, once your order has been received and entered into the delivery process, we are unable to cancel your order. You can refuse delivery of the product, or you can accept delivery and then arrange a return.

• If you are collecting your order from one of our stores, then we can cancel your order. Select the relevant tab below for more information.

   

  • If you’ve changed your mind about a collection order paid for online, don’t worry, just allow the order to expire (i.e., do not collect within 7 days) and we’ll process your refund automatically after the collection window has lapsed. You will then be refunded within 7 days to the original payment method.

    If you require the refund sooner, please contact the store you ordered to who will be able to arrange cancellation of your order. These details will be available in the My Account section or on the order confirmation email.

  • If you have changed your mind about a pay in-store collection order, do not worry. You will just need to let the order expire (i.e., do not collect within 3 days) and we will automatically cancel your reservation.